Exchanges/Returns
We're here to help you with your exchanges or returns. All exchanges and returns must be made within 15 days
If you need to return something for any reason, simply email or call us at 814-941-1915 M–F 10:00am–6:00pm Eastern Time for a return authorization number, securely package your return including the RA number and send your return to us. For faster service and to track your returns, we suggest you use UPS. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, simply call us at 814-941-1915 M–F 10:00am–6:00pm Eastern Time and we will make arrangements for return shipping. Please allow 7-10 business days upon receipt for processing your return.
Items that may not be returned:
All undergarments, tights, make-up, hair and foot care items (including toe pads, etc.), discontinued, clearance and personalized items may not be returned.
Product Condition:
- All items must be unworn and in their original resealable packaging with tags attached.
- Laundered items cannot be returned.
- Shoes must not be worn and should be returned in undamaged shoe boxes. Boxes that have been written on and taped cannot be accepted.
- Please place the package inside another shipping container or box. Please do not tape and/or label shoe box or item package and send via U.S. mail; the package gets destroyed and the product cannot be accepted for return.
Shoe Returns: Please Read!
If you need to return the shoes from your order, they must be returned in perfectly new, unmarred, and unsoiled condition in the original box.
Ballet/Pointe/Jazz Shoes: Make sure your feet are clean and dry before putting them into the new shoe. Imprints will be left on the inside if tight or your feet are damp. We suggest you lay down a towel before trying them on. Shoes soil easily and the satin on the pointe shoes become scratched and marred easily.
Taps/Sneakers: Please try shoes on a carpeted floor only. The taps scratch easily and would therefore be non-returnable.
Please do not wear any shoes for class outdoors, or for any length of time if you plan to return them.
Need More Information?
We're available to help you place your order, follow-up on existing orders, provide information, or check on product availability.
Please call us at 814-941-1915 M–F 10:00am–6:00pm Eastern Time.